Frequently Asked Questions
Everything you need to know about your Pink Sugar experience
Are Pink Sugar products cruelty-free?
Absolutely. We are committed to ethical beauty, ensuring that none of our products or ingredients are ever tested on animals.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy for opened products?
Due to hygiene reasons, we can only accept returns on unopened and unused items within 30 days of purchase. If you have a concern about a product you've used, please contact our support team.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How can I check the status of my order?
You can track your order by clicking the link in your confirmation email or by logging into your account on our website and visiting the 'Order History' section.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.